Paddock Pool Sucks

Sent e-mail to Paddock Pools. Wondering what is the status of the pool. One copy to online help at their website, another copy to dghiz@paddockpools.net.

The letter in part read:

I am seriously considering canceling the agreement. It seems to me that you are not interested in building my family’s pool. I see your advertising constantly asking for new customers, but when you get one, you don’t seem to care enough to follow though with the job. You boast that since 1958 you’ve been listening to your customers needs. Well my needs are to have a pool constructed in a timely manner and informed about its progress. I deal with contractors daily and know that schedules are hard to keep and business is booming. But I also know that word of mouth can destroy reputations. I have tried to be patient. As you can see all communications had to originate from us. Not once was I contacted and informed of any problems or design issues. If there is a problem I would be more than happy to try and solve it.
I would like to meet with someone and try and resolve these issues. First I would like to request a different salesperson. I would like to meet with someone in authority to guarantee that this project would be expedited in writing. A schedule of when the pool is expected to be started and completed. And, if possible, the status of the project as of now. As for right now I have to explain to my wife and kids why they will have to wait till next year to swim.
Thank You,

I received an e-mail from Mr. Anderson apologizing for the delay. He informed me that you were resolving the delay with the project. If I wished, we could continue with the project and it would be expedited. Or I could choose to cancel the agreement and the deposit returned to me. At this time he is waiting for my decision.

Over 8 weeks have now passed and I am still unsure of the progress of the pool. I return to Paddock Pools on Thomas rd. Mr. Anderson was not available so I again spoke with Mr. Roderick. He thought that everything had been taken care of. I told him that after 9 weeks I figured that something would have been done to start the pool. He could not tell me the status at that time.

At this time I was starting to get upset about how unconcerned everyone is about my purchase. There are several pool companies out there that would like to have my business. Mr. Roderick told me he would have Mr. Anderson contact me.

I drove to the Paddock Pools on Thomas rd. and asked to speak with Mr. Anderson to find out the status of the project. He was not in at the time and I was referred to Dan Roderick, Residential Division Sales Manager. He was unable to tell me the status of the pool and called Mr. Anderson. Mr. Anderson arrived shortly and told me that everything was being done as soon as possible.

My wife e-mailed Mr. Anderson and asked for a 6 week update. He replied that it was taking about 2 weeks longer on all jobs. Engineering will be wrapping it up shortly and he was just waiting on the ok to start the masonry.