Paddock Pool Sucks

Filled out complaint paperwork for Registrar of Contractors. I drove down to Paddock and gave Debbie Moles a copy of what I was going to submit to ROC. I returned home to meet with Scott Dilliam and Chris from Poco Verde. They assured me that by December 9, 2005 most of the work would be completed and ready for inspection. The water sheer would be raised and the saltio tile would rest on the top of the sheer. The fiber optics, tile, wrought iron fence and waterfall should be complete. I called Debbie Moles and relayed the information I got from Scott. I talked with Bob Owens from Poco Verde, and told him about the quality issues they have.

Chris from Poco Verde called for an exit survey. I told him I was not at all happy with their performance. Plus I did not realize they were done since many things were not complete. The planter has not been water sealed. The tile is still 2” above the water sheer. Nail holes still not patched. Wok pots not placed. Basically the entire check list has not been completed.

I spoke with Debbie Moles and informed her that nobody had been out to work since Thursday. She asked if I had met the new superintendent Kevin Thompson yet. She would make some calls and call me back on when they may start work again.
I e-mailed both David Reiter and Nancy Graham about the delays.
Received e-mail response from Nancy Graham:

Debbie in our Quality Assurance department monitor your job. Debbie has been working with Scott Dilliam and Bob at Poco Verde regarding all the repairs. Scott is making some repairs on the feature, Scott and Debbie want to make sure this is correct as it is not just a standard pool. Scott is waiting for Fiber Optics to make changes which happened last Thursday. Scott Dilliam will make sure all the pool is up to both our standards. looks like you are at the finishing phases.

Debbie advised me she has been in contact with you almost daily, anytime you have a custom design pool it can require more attention, it is more important to get it done correctly and make the changes at this point. Debbie also stated that we have had more than normal challenges with Poco Verde.

Debbie also said you have been very patient and we are truly sorry it has taken this long. Debbie will stay on this until it is done and you are 100%. Scott Dilliam is one of our best supervisors, he will also stay on top of making sure poco verde has to finish around the sheer as we can not get tile around planter wall then we can do tile work. We will stay on top of poco verde to make sure this gets done. You are literally weeks away from being completed.

Again we will stay in touch, Debbie will be checking with you and communciating as we committed to building you a beautiful pool. You do have very complicated pool (not out of our realm) but it does take time.

Thanks,

Nancy

Debbie Moles called at 4:10pm and said that Poco Verde would be out on Tuesday. She stated that the pool would be ready for tile the first of next week. I reminded her that the waterline tile still needed to be redone due to the gap at the top of the wok pot bases, number 3 on the list of concerns, and the missing random tiles, number 4 on the list of concerns. I also pointed out that the water sheer was supposed to meet the 5” tile fascia, but they had left a 2” gap, number 7 on the list of concerns. Fix the concrete lines showing on the pot risers, number 6 on the list of concerns. She wanted to set up a meeting for me and Scott Dilliam. I told her that I have met with him several times and have left him lists and drawings to no avail. She will meet with him Tuesday and let me know what they are going to do. At this point I am so disappointed in the pool I just want it to be done.

Fiber optic people started on adding fiber to waterfall. They cut out the wall from the misplaced conduit to where it was supposed to be, chiseling a line inside the waterfall wall. I spoke with Debbie Moles and told her about the nail holes in the face of the waterfall that Poco Verde was going to repair before painting but did not. I also asked her about the fiber being embedded into the wall. She said that the nail holes would be fixed and that the fiber optics would never be a problem in the wall. She asked me to e-mail her some current pictures of the planter.
E-mail to her.
This is where we are at as of 11-17-05
Picture DSC00075 – front view of planter.
Picture DSC00079 – water sheer with fiber optics cut out?
Picture DSC00080 – I will be happy to buy Poco Verde a level if they need one.

Poco Verde worked on planter.

Poco Verde worked on planter.
I spoke with Debbie Moles and she said that the fiber optic people would be out this week to finish up their area. Tile should be ready to install by Friday.

I spoke with Debbie Moles, and she was wondering how things were going. I told her that Friday was the only day I have seen anyone here. She said she would talk with Scott about progress. I voiced my concern about the amount of time it is taking to complete this pool. An example would be that in all of a week Poco Verde has worked less than 1 day.

Poco Verde started to work on planter.

Pool deck work continues.
I met with Scott and Chris at 1:00pm. I gave him the list of concerns. Poco Verde is going to remove the top row of blocks and create a 5” fascia to match the pool edge. This will give him the needed concrete above the sheer and he will not have to remove the sheer, possibly damaging it. He is also going to repaint the waterfall to something less white, and seal the planter. Scott will have them fix the concrete lines showing on the pot risers. He also assured me that the lighting fixtures will be straightened before they are complete. The fiber optic conduit in the waterfall will be cut and capped; new ones will be installed correctly. Poco Verde will be out Monday to start work.

Pool deck work continues. Debbie Moles called and said that Scott Dilliam would be out Thursday at 1:00pm.

Pool deck work continues.