Paddock Pool Sucks

SWG Replaced

admin — Mon, 09 May 2011 05:57:52 +0000

After calling Hayward, who builds the Aqua Rite, and performing some tests they said it was defective. It was still under their two year warranty so they gave me the name of a service that could replace it.

Watertec came out and replaced the unit in no time. The old unit showed the salt level at 1400 where the new unit shows I have too much at 4200.

So now I need to drain off some water and replace it with fresh.

SWG Problem?

admin — Sat, 09 Oct 2010 23:50:27 +0000

I went out to check the chlorine and acid levels and noticed the chlorine was low. The SWG said that it had switched to low output due to low salt level. I checked the salt level and it is at 3600, well within the operating range of the cell. I pulled the cell and cleaned it again, it was a little plugged up but not badly. Reinstalled the cell and it now works again but it only shows 2900 for the salt level. Might have to contact the manufacturer and find out how to recalibrate the cell or have it replaced.

Clean Filters

admin — Tue, 17 Aug 2010 07:58:35 +0000

The cartridge filters needed cleaning again. I pulled them out and soaked them in cleaner for a day. Then rinsed them out and reinstalled them. Operating pressure dropped back to 20psi. While I had them out I also cleaned the SWG again.
I am looking to add a sand filter before the cartridge filters to preclean the water before it hits the cartridge filters. The cartridges are about $110.00 each, and I need 4 of them when they need replacing. They only last about 4 years, and one set of mine are about due for replacing. My thought is a sand filter will stop most of the big stuff and the cartridges can just take out the small stuff, extending their life.

SWG Cleaning

admin — Thu, 03 Jun 2010 05:32:29 +0000

I cleaned the SWG today. The 3 month cleaning was needed. It had already plugged up with calcium. A dip in pool acid mixed with water cleaned it right back up. Reinstalled it and it is back to generating chlorine.

Leaf Screen

admin — Thu, 06 May 2010 18:48:56 +0000

The screen for the in ground leaf basket ripped. I found a replacement for $60.00 or I could replace the nylon net with a hard plastic basket for $90.00. I was told by the local pool supply store that the plastic basket should last much longer than the net.

I also checked the light in the deep end. It has died again. This time it is not shorting out, just no light.

UPDATE:
The plastic basket is for a different leaf basket. It seems Paddock uses an odd size that can only be replaced by another nylon net. So I had to order the net style.

Light Shorted

admin — Tue, 13 Oct 2009 20:45:26 +0000

Today I finally broke down and pulled the light from the deep end. It had thrown the GFI breaker last November and Paddock said it was not covered by warranty so I decided to take a look.
It seems that the rust proof housing had rusted through and the light filled with water. I am going to let it dry out and fill the holes in the can to see if it will work again.
It will be hard to replace since Paddock ran the wire through a maze of pipes back to the power panel.

SWG Installed

admin — Fri, 29 May 2009 00:47:15 +0000

Finished installing the salt water chlorine generator. After refilling the pool, salt level down to 3400. SWG seems to be running fine. Set it to super chlorinate to see what happens.

New Chlorinator

admin — Thu, 28 May 2009 01:33:30 +0000

The salt water generator came in today. I mounted the controller to the wall and started draining the pool. I figured I will need to drain 25% of the water to get the salt level down to the new level for the new SWG.
I removed the worthless ozone generator. The cost to repair is much greater than the benefits.

SWG

admin — Sat, 23 May 2009 01:56:00 +0000

I ordered a new chlorine generator today. I think I will try a Hayword Aqua Rite 40k. They were on sale for about $900. Was hoping to install it over the holiday, but they were sold out.

Heatpump works

admin — Wed, 20 May 2009 06:51:00 +0000

Gillespie A/C called me and had me do a reset on the heatpump. This was basically tuning off the power to the heatpump and letting it sit, then restarting it. That seemed to fix it. It restarted with no errors. You would think it ran on Windows XP.

Heatpump Error

admin — Mon, 18 May 2009 19:49:28 +0000

Paddock came out and repaired the leaking pipe at the filter. Another $65.00 service charge.

When I restarted the pool pump after waiting about an hour for the glue to dry, the heatpump error code popped up saying the suction TH open. The heatpump refused to start. Gillespie A/C said that the temp sensor has failed and needs to be repaired. They will try and be out on Wednesday.

I called Pentair to ask if the heatpump could be replaced instead of constantly repairing the unit. After being on hold for about 15 minutes the service technician’s computer crashed and I was put back in the hold lineup. Another 15 minutes on hold. I was told that they would look into it and call me back Tuesday.

So, as of today, the leak is fixed but the chlorine generator (Ecco-Matic), Ozone generator (Ultra-Pure), Deep end light (Jazz Light), and heatpump (Pentair) have all failed.

Junk

admin — Fri, 08 May 2009 18:12:15 +0000

I blew out the main drain today, I had to hook up my air compressor to the drain filter and blow out the debris.

Since Paddock was sure it was not a warranty problem I decided to do it myself.
I found a chunk of plaster that was stuck inside the drain pipe. I wonder how much more plaster is stuck in the pipes.

The Ecco-Matic chlorinator still does not work and I have to come up with around $1200 to replace it with another brand that will last longer than 2 years. For now I have to use a floating chlorine dispenser.

I still need to pull the light in the deep end as it is still shorted.

I noticed that the pipe exiting the filter is leaking at an elbow. I wonder if Paddock considers bad glue joints warranty? I will have to call and ask.

Called Paddock and spoke with Debbie. The soonest available time is on May 18, 2009, and a cost of $65 for the trip.
I asked her about the light and she informed me that it has a warranty for 3 years. Unfortunately that expired in March.

Drain Plugged

admin — Mon, 27 Apr 2009 16:12:21 +0000

The main drain is clogged up. I attempted to clean out the main drain that has plugged with leaves. Due to the use of security screws holding the lid on it I am unable to get to the drain pipe to free up the clog. Will have to have either Paddock or a pool service come out and remove the security screws.
The chlorinator and ozone generators have both failed. The deep end light also trips the GFI outlet.

Called and left message for Paddock Pools.

Crystal returned my call 2 hours later and informed me that nothing was covered under warranty and the would have to charge me to repair the equipment. The warranty only covers the filter, pumps and the pool structure itself.

I will have a different service come out to fix the drain.

I am real glad I chose the 5 year warranty. Where else can you pay for nothing.

Heat pump Repair

admin — Thu, 05 Mar 2009 19:19:52 +0000

Gillespie A/C called and quickly came out to look at the unit. They determined that a capacitor had failed and replaced it. I am leaving the unit to run for a few days to see if it will continue to operate. Gillespie A/C was very helpful and their response was quick.

Pentair Email

admin — Wed, 04 Mar 2009 18:21:48 +0000

I received an e-mail from Pentair stating they will have Gillespie A/C contact me about evaluating the heat pump and advise them of his findings..

Checked heat

admin — Tue, 03 Mar 2009 19:44:53 +0000

I checked the temp today. It read 68. Fan running but it doesn’t sound like the compressor is running.
I contacted Pentair via their website asking how many times it has to be repaired before they replace it. It seems to fail every time I try to heat or cool the pool.
My advice on Pentair is to stay away from their heat pumps. They can’t seem to get it to work for more than one season.

Turned heater on

admin — Sun, 22 Feb 2009 19:39:00 +0000

Turned heat pump on to see if it will warm up. set at 90. Currently 68

Electrical Short

admin — Sat, 01 Nov 2008 21:29:24 +0000

I tried to turn the lights on in the pool for Halloween and found out the lights in the deep end are blowing the GFI breaker. Somewhere they have a ground fault. I should have tried the lights during the summer when it was warmer.

ECOmatic Not Covered

admin — Wed, 16 Jul 2008 18:45:20 +0000

Paddock came out and replaced the o-ring for the cleaning system. He will return to fix the filter leak, he did not have the parts needed to fix it. The Jandy valve was also repaired. Loss of prime was due to the cover on the pump basket not being tight enough and allowing air into the system.

The ECOmatic saltwater system and ozone generator are only covered for the first 2 years, so they were not repaired.
I have not been able to find a supplier for the seals needed to repair the ECOmatic system yet. I will try and contact them directly and see if they will sell me the parts needed to repair it.
The ozone generator will probably be removed from the system due to the cost of repairs does not cover the benefits gained from the system.

I called ECOmatic and spoke with Leo. He told me he would send out the o-rings under warranty since it was just over the 2 years.

2 Year Warranty

admin — Mon, 14 Jul 2008 16:59:38 +0000

I called Paddock and spoke with Andrew about the problems with the pool. He said a tech would be out on Wednesday, July 16.
He notified me that the 2 year warranty was up as of 03-2008. I wonder where they got that date because the actual completion date was 04-26-2006 per Ed Ghiz.

He told me there will be a $65.00 service charge for the repairs.